Jjlive's Privacy Policy —
Your Information Safe with us

Jjlive.app (referred to herein as "jjlive", "we", or "the platform") is a trusted online gaming and Sports Betting platform for users in Bangladesh. Protecting your privacy is our highest priority. This Privacy Policy ("Policy") governs the collection, use, and protection of your personal information between jjlive and you (the "User").

By creating an account or using any service on this platform, you agree to this Privacy Policy. We comply with international data protection laws and GDPR guidelines, and we never compromise on the security of your information.

Jjlive may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly. We encourage you to review this page periodically.

Jjlive collects your information in several ways. Below is a detailed breakdown of what we collect and why.

Information Provided Directly

• Name, email address, mobile number, and date of birth — collected at registration.
• National ID or passport number — for KYC verification.
• Payment details such as bKash/Nagad/Rocket numbers — used for financial transactions.
• Profile photo and address — optionally provided by you.

Automatically Collected Information

• IP address, device type, and operating system.
• Browser type, language, and version.
• Platform activity logs — pages visited and time spent on each.
• Gaming session data — bet amounts, win/loss history.
• Information collected via cookies and tracking technologies.

Jjlive uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary. The key use cases are outlined below:

1. Account Management: To create, verify, and keep your account secure.
2. Financial Transactions: To successfully process deposits and withdrawals.
3. Customer Support: To address your questions, complaints, and support needs.
4. Security Monitoring: To prevent fraud, money laundering, and cyberattacks.
5. Responsible Gaming: To identify signs of gaming addiction and provide appropriate support.
6. Legal Compliance: To comply with regulatory guidelines and AML policies.
7. Service Improvement: To improve platform performance and enhance user experience.
8. Promotional Communications: To inform you about offers and bonuses, with your consent.

Jjlive never sells your personal information. In certain situations, limited data may be shared with trusted partners — and in every such case, strict confidentiality agreements are in place.

Legitimate Reasons for Sharing Data

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• KYC Partner: Limited data may be shared with identity verification service providers as part of the KYC process.
• Legal Authority: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Cybersecurity: Limited data may be shared with specialized firms for fraud detection and prevention.

Jjlive uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that remember your preferences and keep you logged in.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly and cannot be disabled.
• Functional Cookies: Remembers your language preference and login details.
• Analytics Cookies: To understand how the platform is being used — no personally identifiable data is involved.
• Security Cookies: To prevent fraud and CSRF attacks.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.

Jjlive uses industry-leading technology and practices to protect your data. Our security framework is multi-layered and regularly updated.

• 256-bit SSL Encryption: All data between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: The platform is protected against cyber attacks.
• Regular Security Audits: An independent third-party team conducts regular security assessments.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Data is stored in secure, encrypted backups.

Jjlive believes every user should have full control over their own data. The rights below belong to you, and you can exercise them at any time:

To exercise these rights, email us at support@jjlive.app or Help Center Get in touch. We'll respond within 30 days.

Jjlive's servers may be located across multiple countries, which means your data may be transferred internationally. However, all such transfers are carried out under strict security safeguards.

• All data transfers are carried out through end-to-end encryption.
• GDPR Standard Contractual Clauses apply to data transfers to third countries.
• All parties receiving data are bound to uphold our privacy standards.
• Any data transfer outside Bangladesh is solely for service delivery purposes and is covered by legal protections.

Jjlive strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Government-issued ID containing date of birth is verified as part of the KYC process.
• Any account found to belong to a minor is immediately suspended and all associated data is permanently deleted.
• If parents have concerns, they can report to support@jjlive.app.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team. Your privacy is always our top priority.

• Email: support@jjlive.app
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 24–48 hours