Jjlive's Terms & Conditions —
Before You Begin Must Read

Jjlive.app (hereinafter referred to as "jjlive", "we", or "the Platform") is an international-standard online gaming and Sports Betting platform designed specifically for users in Bangladesh. These Terms and Conditions ("Terms") apply between jjlive and you (the "User").

By accessing this platform, creating an account, or using any of our services, you automatically agree to these terms and conditions. If you do not agree, please refrain from using jjlive.

Jjlive reserves the right to update these Terms and Conditions at any time. Continued use of the Platform after any changes are made will be considered your acceptance of the revised Terms. It is your responsibility to check this page regularly.

The following requirements must be met to open an account and use jjlive's services:

• You must be 18 years of age or older. Use of jjlive by minors is strictly prohibited.
• You must be a resident of a country or region where online gaming is not prohibited by law.
• Each user may register only one account. Creating multiple accounts is a violation of our rules.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You are solely responsible for keeping your account password and login credentials strictly confidential.

KYC Verification

Jjlive complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. For large withdrawals or suspicious activity, jjlive may request identity verification documents such as a national ID, passport, or other relevant paperwork. Failure to submit the required documents may result in delays or suspension of the withdrawal process.

Jjlive accepts payments via popular mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. All financial transactions are governed by the following conditions:

Important Withdrawal Terms

• The deposited amount must be wagered at least once before a withdrawal can be made.
• To withdraw winnings earned from a bonus, the applicable wagering requirements must be met.
• The payment number provided at the time of withdrawal must be registered in your own name.
• Jjlive reserves the right to place withdrawals on hold in cases of suspicious activity.

Jjlive offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which must be read carefully before acceptance.

General Bonus Terms

• The welcome bonus is available to new members only, once per account. If you have an existing account or open multiple accounts, the bonus will be forfeited.
• Bonus funds cannot be withdrawn directly — a wagering requirement (typically 10x–30x) must be met first.
• Bonuses are generally valid for 30 days from the date of activation.
• Jjlive reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Attempting to abuse bonuses or exploit the system may result in account suspension.

Reload Bonus & Cashback

Regular members may receive weekly reload bonuses and monthly cashback offers. These are either credited to your account automatically or activated via a promo code. Full terms for each offer can be found on the promotions page.

All gaming and betting activities on jjlive are governed by the rules below. Every user is responsible for complying with these Terms and Conditions.

• All game outcomes are determined by an internationally certified RNG (Random Number Generator) system — manipulation is not possible.
• Once a bet is confirmed in Sports Betting, it cannot be cancelled or changed unless the event is cancelled.
• Any attempt to gain an unfair advantage through match fixing, collusion, or other fraudulent means will result in permanent account closure.
• If incorrect odds or payouts are issued due to a technical error, jjlive reserves the right to void the affected bet.
• Jjlive is not liable for any losses resulting from connection issues during live betting.

Bet Cancellation Scenarios

Bets will be voided and the original stake returned in the following situations: the event is cancelled or suspended; incorrect odds were published; both sides finish with the same result (where applicable); or a technical issue prevented the bet from being properly recorded.

Jjlive believes gaming is a form of entertainment — not a means of livelihood. We genuinely care about the mental and financial well-being of all our users. That is why responsible gaming tools are always available on jjlive, free of charge.

• Deposit Limits: Set your own daily, weekly, or monthly maximum deposit limits.
• Session Limits: Set a time limit on how long you play in a single session.
• Self-Exclusion: Voluntarily lock your account for a set period of time.
• Reality Check: Review a summary of your gaming activity and spending at regular intervals.

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Visit the page or contact our support team.

The following activities are strictly prohibited on jjlive. Violation of these rules may result in account suspension or permanent closure, and all funds may be forfeited:

1. Creating multiple accounts or using another person's account.
2. Registering an account using false or inaccurate information.
3. Abusing bonuses or exploiting system vulnerabilities.
4. Money laundering or transactions involving illegally obtained funds.
5. Hacking, use of viruses, or any malicious software.
6. Using automated bots or software to place bets or play games.
7. Collusion or cheating involving other users.
8. Impersonating jjlive staff or spreading false information about the platform.

Jjlive reserves the right to investigate, suspend, or close any account at any time for any reason. Payments may be placed on hold pending further verification in cases of suspected irregular activity.

Jjlive treats the security of your personal data as its highest priority. We adhere to international data protection standards and use 256-bit SSL encryption technology.

Your information will never be sold to third parties. However, it may be shared when required by law, for fraud prevention, or at the request of regulatory authorities. For more details, visit our Privacy Policy read it.

• Your account details, transaction history, and gaming data are stored securely.
• Cookies are used to enhance the user experience.
• You have the right to request correction or deletion of your personal data.

Jjlive bears no liability in the following circumstances:

• If a game or betting session is interrupted due to loss of internet connection or a technical fault.
• Any loss caused by third-party software or hardware issues.
• Unauthorized access to an account resulting from the user's own negligence or failure to maintain account security.
• Service disruptions caused by force majeure events — such as natural disasters, government restrictions, or war — are not within jjlive's control.
• Any expected profits from gaming that are not realized, or financial losses incurred.

Jjlive always strives to maintain the highest standard of service; however, in the event of a technical failure or service disruption, jjlive's maximum liability is limited to the value of the specific transaction in question.

If you have a complaint or dispute, please contact jjlive's customer support team first. Our goal is to resolve all issues promptly and fairly.

Complaint Submission Process

1. Start by contacting us via live chat or email (support@jjlive.app) with full details of your issue.
2. Our customer service team will provide an initial response within 48 hours.
3. For complex issues, we aim to provide a resolution within a maximum of 7 business days.
4. If you are not satisfied with the resolution, you have the option to escalate the matter to a higher level.

In the event of a dispute, data recorded by jjlive shall be considered the definitive evidence. For legal disputes, acceptance of the jurisdiction of jjlive's licensing authority is mandatory.